Privacy Policy


Find out how we manage privacy at FORLOOP

We've revised the privacy notice to make our data processing activities clearer and more transparent.

1 - Managing Personal Data

Our platform refers to and contains personal data in various contexts. To answer your query about personal data, please select one of the options below depending on whether it is your personal data you are looking to manage, or someone else's personal data you entered in our platform (e.g., company’s details, contact, employee etc.) .

1.1 - Managing your own personal data

As a FORLOOP products or services user, you provide your personal data to us as required by the product/service you are using at the time of sign-up, and you agree it shall be used in accordance with our Terms of Use and Our Privacy Notice.

1.2 - Managing other people’s personal data

There may be situations where you may add someone else's personal data into a FORLOOP product or service, such as those of suppliers, customers and employees. Before adding their personal data, it’s your responsibility to ensure that it’s legal to do so, and that you have their permission.

If you receive a question or a request from your contact regarding their data in FORLOOP products and services, and you don’t know how to handle it, please contact us at https://forloop.com.au/contact-us/ with and we will get back to you with the necessary clarification.

If you are asked to delete other people’s data you have entered into FORLOOP product s and services, please contact us at https://forloop.com.au/contact-us/ with your details and the person in question’s details and we will ensure the required data is deleted from our platform within 30 days after verifying your identity

2 - Our Privacy Notice


2.1 - Introduction

This notice applies across all websites that we own and operate and all services we provide, including our online and mobile services, products & platforms, as well as any other apps or services we may offer (for example, blogs, events, or training). For this notice, we’ll just call them our ‘services’.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our Terms of Use for more information on how we treat your other data.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.

You can read the whole notice below, or if you haven’t got much time, you can jump to the section you need using the navigation menu.

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means FORLOOP Proprietary Limited and all its wholly owned subsidiaries. Our headquarters are in Melbourne, Australia but we operate all over the world. Address details for all offices are available on our website: https://forloop.com.au/contact-us/.

We provide products and services primarily to the aviation industry. If you want to find out more about us, visit our website at https://forloop.aero.

2.2 - How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, look at our Cookie Policy.

2.3 - How we use your data

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested. We also use your personal data to manage our relationship with you as well as other purposes, which may include the following:

To communicate with you.This may include:

  • providing you with information you’ve requested from us or information we are required to send to you;
  • operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
  • marketing communications (about FORLOOP or another product or service we think you might be interested in) in accordance with your marketing preferences;
  • asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our Terms of Use.

To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

2.4 - How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • other companies in the FORLOOP group of companies;
  • third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you;
  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure;
  • an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business;
  • other people where we have your consent.

2.5 - International Data Transfers

For individuals in the EU region your data may be transferred outside Europe, specifically Australia where our headquarters are located. For further information, please contact us here https://forloop.com.au/contact-us/

2.6 - Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, check out the section 3.5 Security under Terms of Use.

2.7 - Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it.

We’ll retain your personal data for as long as we have a relationship with you and for a time period afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

2.8 - Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or make your request by contacting us directly here: https://forloop.com.au/contact-us/

You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by making a request from the page.

If you’re not happy with how we are processing your personal data, please let us know by getting in touch with us. We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

2.9 - How to contact us

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch via https://forloop.com.au/contact-us/

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

3 - Terms of Use

Welcome to FORLOOP !

We are happy to have you here but before you start using FORLOOP products and services, we do need you to review and accept these terms. Thanks for partnering with us.

3.1 - Using our products and services

Your responsibilities: you will keep your information (including your email address) up to date. You are responsible for providing correct information and for verifying the accuracy of any information that you use from our services for fitness for your purpose.

Free of Charge (FoC) products and services: we will try our best to always provide high quality products and services but the FoC ones come with limited support.

Right to use our products and services: when you register with one of our products or services, we grant you the right to use it for as long as you meet your payment obligations, or if it is a limited trial period, until the trial period ends.

Copyrights: we own everything provided by our products and services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.

Professional Advice: FORLOOP is not in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running your business, but this should not be seen as a substitute for professional advice, and we are not liable for your use of the information in that way.

3.2 - Data use and privacy

This is how we use your data: when you enter your data into our products or services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; and send you information we think may be of interest to you based on your marketing preferences.

Anonymised Statistical data: when you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.

3.3 - Confidential information

While using our products and services you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.

3.4 - Security

Whilst we will always do our best to help protect your data, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your login details from getting stolen or misused. Make sure your passwords are very b. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately.

You also agree not to use free-form fields in any of FORLOOP ’s systems or services to store personal or confidential-in-nature data, (unless it’s a field explicitly asking for personal data - like a first name or last name).

3.5 - Apps and third-party products

We will endeavour to let you know whenever our Apps, Products or Platforms include the use of third-party products. Any logo, brand or name that appears on FORLOOP material remains the copyright and trademark of their respective owners.

3.6 - Maintenance, downtime and data loss

We endeavour to maintain the availability of our products and services, as well as providing appropriate support for them based on the commercial licence model and usage mode. Occasionally we may need to perform maintenance on our services, and this may require a period of downtime although we try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.

3.7 - Termination

FORLOOP may choose to revoke your right to use any of its products and services at any time with 30 days written notice in advance. We may also revoke your right to use our products and services immediately if any of the following applies:

  • you breach any of our terms of use and do not remedy the breach within 14 days after receiving notice of the breach,
  • you breach any of these terms and the breach cannot be remedied,
  • you fail to pay subscription or licence fees, or
  • you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors or become subject to any similar insolvency event in any jurisdiction.

No refund will be applicable if you terminate your subscription or FORLOOP terminates it in accordance with these terms.

Once a subscription is terminated by you or us, your data will be archived and will be no longer available to you. We will retain it for a time period consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain your data in case you need it, but you can get in touch with us to have your data removed completely if you wish.

3.8 - Liability and indemnity

You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product (except where we are found to be at fault).

Our services and all third-party products are made available to you on an “as is” basis. Subject to the Exclusion clause below, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.

Other than liability that we can’t exclude or limit by law, our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:

  • We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
  • For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.

3.9 - Exclusion

In some places, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). They still apply – these terms do not exclude, restrict or modify them. Except for non-excludable guarantees and other rights, you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).

4 - Cookie Policy

Data collected via cookies fall under the data privacy topic. For more information on our data privacy and protection notice please see Our Privacy Notice. When you have consented to the processing of your Personal Data by us for certain services through the Website, you can withdraw consent at any time by contacting us at info@forloop.aero.

A cookie is a small text file that is placed on your computer or mobile device when you visit our websites. Cookies help us to do things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.

You can accept or reject cookies by amending your web browser controls. Because they are important, our websites and services might not work like they are supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

You can manage your cookie settings by following your browser's instructions.

5 - Copyrights and Trademarks

This website is our copyright property and copyright in the material on this website including text, graphics, icons, still and moving images, sound recordings, musical compositions, audiovisual works and software is owned or licensed by us. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means:

  • adapt, perform, publish or create derivative works from any part of this website; or
  • commercialise any information, products or services obtained from any part of this website, without our permission.

You may not reproduce, modify, distribute or republish materials contained on this site (either directly or by linking) without our prior written permission. You may not alter or remove any trademark, copyright or other notice from copies of content. You may, however, download material from the site (one machine readable copy and one print copy per page) for your personal, non-commercial use only. We reserve all rights in and title to all material so downloaded.

All trademarks, service marks, trade names, trade dress, product names, brands and logos appearing on the site are the property of their respective owners.

5.1 - Copyright Infringement

FORLOOP is not liable for any infringement of copyright arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. If you believe that your rights in copyright are being violated by any materials posted on or transmitted through the site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending materials. It is our policy to revoke authorisation to access the site for repeat infringers, where applicable. In order for us to investigate your claim of infringement, you must provide us with the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright;
  • A description of the copyrighted work that you believe has been infringed;
  • A description of where the material that you claim is infringing is located or identified on the site;
  • Your name, address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or authorised to act on the owner’s behalf./li>

The above information should be provided to FORLOOP for notice of claims of copyright or other intellectual property infringement, who can be reached as follows:

Sergio Tarzia – CEO & Managing Director
Tel: +61 438 796 811 (International)
e-mail: info@forloop.aero

6 - Other Important Matters

6.1 - Linked Websites

This website may contain links to Linked websites. Those links are provided for convenience only and may not remain current or be maintained. We do not guarantee the content, quality, accuracy or currency of any information on any Linked Sites. By linking this website to any Linked website, you agree that we are not authorising the reproduction of material on a Linked website.

6.2 - Specific Warnings and Disclaimers

You must ensure that your access to this website and FORLOOP products and services is not illegal or prohibited by laws which apply to you or in your location. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a Linked website. Whilst we have made every effort to ensure that the information in our website is free from error, we do not warrant the accuracy, adequacy or completeness of this information. In addition, we may, from time to time, change or add to this website (including these Terms of Use) or the information, products or services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.

6.3 - Definition of Terms

In these terms:

  • "Personal Information" means any information from which your identity is apparent or can be reasonably ascertained.
  • "Loss" means any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered.
  • "Website" means www.FORLOOP.com.au and all other www.FORLOOP.xxx websites currently redirected to it.
  • "Linked websites" means websites of people other than FORLOOP which are hyperlinked from this website.

6.4 - Governing Law

These Terms of Use are governed by the laws of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Use or this website. Nothing contained in these Terms of Use derogates from FORLOOP 's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by FORLOOP with respect to that use.

All trademarks referenced within the FORLOOP website and our products & services are the property of their respective owners.

End of Privacy Notice